Refund policy

Quality customer service is our highest priority! If you are not completely satisfied with your experience or your purchase, you may return an item to us within 7 days of your purchase or delivery date for exchange or store credit. Some final sale items may not be returnable. 

Standard Returns:
Our return policy covers up to 7 days after your purchase or delivery date. If you decide that you do not like the product you ordered, it's not a problem! Simply return in store or email us at hello@shopherbandliving.com with your order number and let us know that you will be returning your item(s). You are responsible for any shipping fees when returning item(s) that are not damaged or defective.

Clothing must be returned within 7 days, unworn, unwashed, with original tags still on and with a receipt. 

SALE items are FINAL SALE.

Holiday items cannot be returned after the holiday has passed.

Send returns/exchanges to:

 

Damaged Items:

We do our best to pack your items carefully but sometimes accidents happen during transit. Please reach out to hello@shopherbandliving.com and send us photos of your broken item(s) along with your order number. This way we can verify the item and damage. We will re-send that item immediately. If the item is no longer in stock we will work our best to make sure you are taken care of. Broken items do not need to be mailed back to us. 

If you ever need anything or have any questions, please email us at hello@shopherbandliving.com. We are here to help you and appreciate your business!